Refund policy
We take great pride in the quality of our products, and we hope you love them as much as we do!
However, in the event that you would like to return a product, our returns process is simple and laid out clearly below. If you have any questions left unanswered, you can contact us.
Please ensure that any products you are attempting to return were bought from our online dispensary. Items bought in-person should be returned directly to our clinic or dispensary.
Hong Kong returns policy
Change your mind? No problem. Unopened supplements can always be returned or exchanged, as long as they don't require refrigeration and are in their original condition. However, these items must be returned within 14 days of the dispatch date.
Temperature-sensitive items cannot be exchanged, returned or refunded, unless they have been broken or arrived damaged during transit.
If you want to return or claim a refund for damaged or faulty product please email us at
with following details:
- Your order number
- The item being returned
- Reason for return
- Photographs of any damage (if applicable)
Once we have received your email, we will send you a pre-approval for return. Please do not return items which have not been requested. We will provide our warehouse address once you receive approval for your return. We recommend using a recorded delivery service, as we are not responsible for items which don't make it back to us. We will refund you within a week or receiving the returned item.
Lost or damaged parcel?
We take great care in order to ensure your items reach you in good condition. However, if your items are either lost or damaged, please email us at info@bonasanahealth.com